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Our Service to You

People are our business: having a company of people and servicing the healthcare needs of people in a community, we at Rudi Liebenberg Financial Services recognise the importance of building and maintaining relationships with all the individuals that we come in contact with; be they employees, suppliers, clients, current and potential.

Our company values ensure that we offer the best service to our clients’ delivery expectations. We constantly investigate, respond and embrace positive change within the industry and will inform our clients accordingly.

Our service is done with integrity, honesty, professionalism, passion and accountability. We are always focused on service excellence and consider our client’s needs a top priority.
Sales Service

Our accredited and well trained brokers will provide you with in-depth information of the product best suited to your individual healthcare or insurance requirements.

• We extend our service to companies by conducting product presentations to their staff ensuring their full understanding of our products.

• We assist with administrative support for the submission, handling and processing of the application form.

• Our team will further ensure continuous feedback regarding approved membership, collection or delivery of membership cards and updates. We will further notify you of any changes to your scheme and communicate on your behalf with the relevant medical or insurance companies.
After Sales Service

Our team will assist with:

• Any change of member details.

• Facilitating any upgrades to your preferred scheme should the need arise.

• Updating of membership status or that of dependants.

• Debtors queries including any suspensions to schemes and policies.

• Communicating with medical aid schemes on member’s behalf.

Continued Service

We are always available to assist our clients to the best of our ability, thereby ensuring our commitment to our clients.
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